FAQ

 

Each Flygrip comes with a set of foam pads. Use these foam pads if you feel you need a little extra snugness.

 

WHY NOT MAKE FLYGRIP PART OF THE CASE?

There are three main reasons why we developed Flygrip to be an accessory that attaches to the phone, as opposed to a single phone case.

1. We know many smartphone users are biased to their phones and their phone cases. There are many case styles, colors, textures, materials, etc from which to choose. We did not want to limit the choice to the user by forcing them to use only our Flygrip/case combination. Also, many users do not want a case at all, and Flygrip will accommodate those users as well. We felt it was the only way to provide the user with a CHOICE and not limit their selection. You will also find that as you use Flygrip, you will realize that you’re not going to drop your phone, and may reconsider getting cases that are extremely thick and bulky. We offer a free case with each purchase that can be used with Flygrip. We have chosen cases that offer good protection while keeping a slim profile.

2. Another reason for Flygrip to be created as an attachment to your phone or phone case was to provide the best comfort and usability. Not all hands are the same, and not all phone sizes are the same. Flygrip gives you the choice to install it anywhere on the phone in order to provide the best position for your fingers. By providing this level of customization, Flygrip offers you with the most comfort and usability.

3. Lastly, we know most smartphone users switch their phones every two years (some more, some less). We felt that our users should be able to enjoy their Flygrip from phone to phone without having to be forced to buy a new Flygrip each time.

 

DOES FLYGRIP INTERFERE WITH NFC CHIPS?

From our experience, NFC works from about 1" to 1.5" distance and is usually placed on the top back of the phone.  Flygrip is positioned on the bottom of the phone, and is only .25" thick, so from our own testing, it has not interfered with NFC communications at all.

 

DOES THE MAGNET IN FLYGRIP GRAVITY INTERFERE WITH THE PHONE OR TABLET?

The magnet we use in the Flygrip Gravity will not have any negative effects on your phone or tablet. All phones and tablets use flash memory that is unaffected by magnets. The misconception of magnets and electronics was a problem years ago when you used magnets near spinning hard drives and CRT monitors (tube monitors). Now most electronics are used with flash memory and LCD or LED screens that are unaffected.

DOES FLYGRIP WORK WITH WIRELESS CHARGERS?

We've had some luck with wireless chargers. Not all chargers seem to provide the same range/distance in their charging capabilities. Recent news shows that upcoming wireless chargers will have a range of 40mm, which is about 1.5" distance, which is much more than enough for Flygrip's slim 1/4" thickness.

How is FLYGRIP WHEN MAKING VOICE CALLS?

Flygrip is not just for navigating your phone. Voice calls on your phone can be held a few ways as shown here: http://www.youtube.com/watch?v=Dg8USzyOGHU

 

WILL FLYGRIP HELP ME STOP DROPPING MY PHONE?

Consider Flygrip as insurance that you will not drop your phone. It is very secure in your hand while still being able to keep a relaxed hand.

 

WHAT OTHER BENEFITS CAN I EXPECT WHILE USING FLYGRIP?

Safety - While using Flygrip, you are able to keep your phone at a comfortable distance, compared to the traditional method of holding the device. When using two hands, you tend to have the phone closer to your face. Having the phone further from your face gives you the ability to see what's going on around you. Having awareness of your surroundings is not just important for walking on the sidewalk, crossing the streets, etc, but also gives you awareness of potentially dangerous situations that are happening around you.

More socially appropriate - It sounds funny, but when your face is planted in your phone, you are less social. When in public, putting your full attention into a device is antisocial. We are social beings, and I see too many people engrossed in their phones in public. Flygrip can provide a more casual way of using your phone. Two hands on your phone automatically positions the phone dead center of your body, whereas with one hand, it does not. Another example: Let’s say you are walking with your girlfriend (or boyfriend), your spouse, or even your child, and you are holding their hand. You feel the vibration that you got a text message. Now, in the situation where it's your girlfriend or wife, are you rude and let go of their hand to answer it? Well, very few of us may have the dexterity to get the phone out of our pocket, into our hand, slide to unlock, and text back the message all with one hand AND while walking. With a Flygrip, all of us can do this, and never miss a step.

Less neck Strain - Most people have their heads down when using their phone, because they want gravity to help keep their phones in their hands. This constant downward angle puts strain on your neck. Many users have written to us about this and how Flygrip has helped. You are able to keep your phone more vertical, thus keeping your head up, which means less strain.

Using your phone while laying in bed - "I have dropped my phone on my head a million times while playing ‘Words with Friends’ in bed." We heard this at least 50 times at the trade shows we have been to. It’s true, you are able to fight gravity and have the phone completely upside down without fear of it landing on your head. This gives you many new angles to enjoy your device.

Sports - We have had skateboarders, skiers (on a ski lift), zipliners, and skydivers who have used their phones during situations where they would normally never chance dropping their phone (for video, photos, and normal use) Here is a video that a local skydiving company shot for us:  http://www.youtube.com/watch?v=do1GNmVK_gE

Pinch and zoom - With Flygrip, you can pinch and zoom with one hand while holding the phone. Try doing that without a Flygrip.

Swyping - There are many different typing styles out there. One popular method is "swyping." Flygrip provides such a great reach with your thumb that entering text using the Swype style keyboards is a pleasure.

Two-thumb typing - Since Flygrip provides a better grip, it provides your fingers with more reach, and more of an arc with your thumbs. Without Flygrip, you tend to have to grab the phone in an awkward way. See video for a good demonstration:  http://www.youtube.com/watch?v=ngcvCzCrwqg

Camera - This has been a very popular benefit for our users. Shooting video or taking photos typically becomes a two-handed operation for most. You carefully grab the edges of the phone, being careful not to touch the front of the screen, otherwise you may end up misclicking something, and then you use your other hand to tap the camera button on the screen. This sometimes leads to an unstable shot because your tap sometimes moves the camera. When using two different hands in mid-air, stability is not as good as if you rest your forearms on a table to stabilize yourself. If you try to take a photo using one hand without a Flygrip, you may drop your phone because you typically use your thumb and middle finger to hold the slim edges of the phone, and you try to use your pointer finger to hit the camera button. We have all done this, and it's not the most convenient way to shoot a picture. Shooting both a portrait or landscape video or photo with a Flygrip is extremely stable and much easier. It’s also great for different angles for video. I have been in situations (such as at a concert) where I am trying to shoot a video in a crowd, and holding the phone over the person's head in front of me. The extended reach without fear of dropping your phone is simply great. I can even tilt the phone over the head and tilt the camera down. Try doing that without a Flygrip and you can twist your wrist. Keep in mind that others around you are bumping into you. The chances of dropping your phone are very high.

Selfies - Selfie photos and videos are much easier with a Flygrip. Using the front facing camera and extending your arm as far as possible to get a bigger view makes self photos easier and clearer. We have some top Instagramers and Viners who use Flygrip. Also, using the kickstand, front facing camera, and timer (or Samsung voice commands) makes for a great way to take a group photo when no one is around to snap one for you (or you don't want to bother anyone).

Tablets and Ebooks - Flygrip works great on Kindles/Nooks and small tablets. The black and white kindles are light, and avid readers rave about how it works great and provide so much less hand fatigue. On tablets, it works almost equally as well as a way to hold and reach "most" of the screen with one hand.

In the field - IT Professionals from three different companies have reached out to us about their techs using Flygrip. Many times being in a server room, on your knees, propping yourself up with one hand on the floor and one hand on your Flygrip-enabled phone, trying to get behind a server, you can use the flashlight on the phone as well as ping a server using your phone. Salespeople at tradeshows and events who use a tablet for demonstrating their products (showing videos, etc), they put a Flygrip on the back of the tablet and it gives them an easy way to hold, show the display, and demonstrate their products online.

Shopping - A few users have commented that when they go to the supermarket, the fact that they are able to use their phone for their grocery list or to text family members makes shopping much easier. They hold the phone in a reverse Flygrip position (between their fingers with screen facing out), with the same hand pushing the shopping cart, and this leaves a single hand free to grab product and put in their cart.

 

What are the shipping costs for USA and Canada?

We offer three different levels of shipping for USA.
$3.99 for First Class Mail w/tracking (USPS says two to six days, on average about three days)
$5.99 for Priority Mail w/Tracking (USPS says two to three days, on average three days)
$24.99 For Express Overnight w/Tracking (Next Day)

 

Shipping to Canada is $13 for USPS or FedEx Ground. Both seem to get there around the same amount of time (three to five days).

What does international shipping cost and what method do you use?

We currently use FedEx international shipping for all countries outside of North America (Canada and Mexico still use USPS). Depending on the country, the cost is $13 to $25 to you, and usually takes two to three days. We subsidize this price for our international customers until we get warehousing in all the countries. FedEx charges us anywhere from $28 to $35 to ship our product overseas.

When we used to ship via USPS, the price was closer to $20, but shipping time became a big issue with our customers, as it sometimes took over 30 days to get to them. This became increasingly frustrating for customers, as well as for us. Plus, the tracking was not as accurate. USPS would only show tracking up to the part of the USA where it leaves, then, as the product gets through customs, you will end up waiting and not knowing when it will come to you.

We understand that the shipping is expensive, but unless we can find a less expensive solution, this is the best we can do right now. Please, if you have a less expensive, "traceable" solution to ship from the USA to your country, we are 100 percent open to trying it.

USPS also offers non-traceable shipping which is less expensive, around $9 to $11. The problem with this method is there is no way to track it. You could be waiting weeks or months and there is no recourse to the carrier, there is no proof of anything, and this leads to a dissatisfied customer. Nine out of 10 times, the customer will blame us for this, and there is nothing we can do. As much as we would love to ship this method due to the low cost, it has been nothing but a disaster each time we have tried this in the past.

I know the cost of shipping is expensive, but until we get warehousing in place for all the countries, it is our only option. We offer free international shipping for orders of six Flygrips or more at the same time.

 

Can I purchase Flygrip using Bitcoin, Bitcoin Cash or Litecoin?

We will allow purchases using Bitcoin BTC, Bitcoin Cash BCH, and Litecoin LTC. Unfortunately the website that we use does not offer a seamless integration for Bitcoin, but we can send a request for payment if you email us at info@flygrip.com with your name, address, phone number, and what quantity, color, and size of Flygrip you want to purchase.

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